Terms of Service
These terms and conditions (the "Terms and Conditions") govern the use of www.loreloreknitwear.com (the "Site"). This Site is owned and operated by Lorena Gonzalez. This Site is an ecommerce website.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy.
SECTION 1 - INTELLECTUAL PROPERTY
All content published and made available on our Site is the property of Lorena Gonzalez and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
SECTION 2 - ACCEPTABLE USE
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:
· Violate the intellectual property rights of the Site owners or any third party to the Site;
· Hack into the account of another user of the Site; or
· Collect or track the personal information of others
· Act in any way that could be considered fraudulent.
· Violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
· Submit false or misleading information;
· Spam, phish, pharm, pretext, spider, crawl, or scrape;
If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.
SECTION 3 - SALES OF GOODS AND SERVICES
These Terms and Conditions govern the sale of goods and services available on our Site.
The following goods are available on our Site:
· Knitwear clothing & accessories.
The following services are available on our Site:
· Workshops.
The services will be paid for in full when the services are ordered.
These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
SECTION 4 - PAYMENTS
We accept the following payment methods on our Site:
· Credit Card via Stripe Payment Processing Platform; and
· PayPal.
When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
SECTION 5 - SHIPPING AND DELIVERY
When you purchase goods from our Site, the goods will be delivered through one of the following methods:
· Standard delivery via Australia Post. Allow between 2 - 7 business days for delivery from dispatch;
· Express delivery via Australia Post. Allow between 1 - 2 business days for delivery from dispatch; or
· International delivery by Australia Post. Allow 6 - 14 business days for delivery from dispatch.
Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and public holidays.
You will be required to pay delivery charges in addition to the price for the goods you purchase. Postage charges are calculated by weight of the product and parcel size. For complete policy see Shipping & Handling Policy and Rates.
If you purchase goods from us for delivery to a destination outside Australia your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
SECTION 6 - REFUNDS
Refunds for goods
Refund requests must be made within 7 days after receipt of your goods.
We accept refund requests for goods sold on our Site for any of the following reasons:
· Good is faulty;
· Good is the wrong size; or
· Good does not meet the purchaser's expectations.
Refunds are granted on the conditions of:
· The item(s) must be unworn, unwashed, unused, in original condition with all labels / tags attached and returned within 7 days of receiving your product.
Refunds do not apply to the following goods:
· sale items, special orders, commissioned orders.
· postage fee
Refunds for Services
For complete policy see Workshop Terms & Conditions.
SECTION 7 - RETURNS
Returns can be made by mail and are to be sent back at your own cost. Contact Loré Loré support team at info@loreloreknitwear to organise return.
SECTION 8 - CONSUMNER PROTECTION LAW
Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
SECTION 9 - LINKS TO OTHER WEBSITES
Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.
SECTION 10 - LIMITATION OF LIABILITY
Lorena Gonzalez and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
SECTION 11 - INDEMNITY
Except where prohibited by law, by using this Site you indemnify and hold harmless Lorena Gonzalez and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
SECTION 12 - APPLICABLE LAW
These Terms and Conditions are governed by the laws of the State of Victoria.
SECTION 13 - SEVERABILITY
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
SECTION 14 - CHANGES
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
SECTION 15 - CONTACT DETAILS
Please contact us if you have any questions or concerns at info@loreloreknitwear.com
You can also contact us through the feedback form available on our Site.